Gary Chefetz has made an interesting post over at ProjectServerHelp on how to write a great post when you look for help in the Microsoft communities newsgroups. He makes several interesting points:
- Always include version information
- If possible, always include specific error information (preferably a stack trace or direct copy from the event/ULS log
- Include information about any troubleshooting performed to-date
- Do not assume that similar error messages equate to similar problems, since software tends to use “catch-all” errors for many problems.
As someone who frequently answers questions in the newsgroups, I think that these are all very important. They cover some of the biggest timewasters in the newsgroups (for both users and experts alike). When posting, try to follow his advice — doing so should help cut down on the time-to-resolution for users seeking assistance in the newsgroups.
You can check out his post here.
He is actively posting new content at ProjectServerHelp.
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